What You'll Actually Receive
Processing, fulfillment, transit, and delivery are different stages — and each one means something specific. This guide explains what happens at each stage between placing your order and receiving your AA WIGS package.
Your order moves through four distinct stages. Understanding what each one means helps you know what's happening — and what to expect next — at every point in the journey.
This is the time immediately after your order is placed. During processing, your order is confirmed, payment is verified, and the order is passed to the fulfillment team. You will receive an order confirmation email at this stage.
What you can do: Check your confirmation email to verify all order details — item, length, quantity, and shipping address. If anything is incorrect, contact support immediately during this stage, as changes become significantly more difficult once fulfillment begins.
During fulfillment, the specific unit assigned to your order is retrieved from inventory, passed through the pre-ship inspection process, placed in the satin storage bag, packaged inside the burgundy presentation box, and prepared for the carrier.
This is the stage described in detail in the AA WIGS Quality Standard. Every unit passes inspection criteria before the box is sealed.
What you can do: No action is needed during this stage. Your tracking number will be sent once the package is handed to the carrier.
Transit begins when the carrier receives the sealed package and ends when it is delivered to your address. During transit, the package moves through the carrier's network — sorting facilities, regional hubs, local delivery centers.
What is normal during transit: Tracking status may not update for 12–24 hours after the carrier first receives the package. This is common and does not indicate a problem.
Delivery is marked when the carrier logs the package as delivered to your address. Most carriers provide a delivery photo or confirmation scan.
What to do immediately: Before opening, photograph the outer shipping box. Then follow the First Ten Minutes inspection guide before cutting lace, washing, or making any permanent change to the wig.
Carrier tracking statuses are not always self-explanatory. Here is what the most common statuses mean:
Delays can occur at any stage. Here is how to assess the situation before contacting support:
The AA WIGS Concierge is available at the contact page with your order number. Including your order number in the first message significantly speeds up the response.
Once your package is delivered, the next step is the pre-installation inspection — before cutting lace, washing, or styling. This ten-minute check creates a documented record of your unit's condition at arrival.
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