How do I start a return with AA WIGS?

Contact AA WIGS support through the contact page with your order number, a clear description of the reason for the return, and photographs taken before any alteration. Do not ship the wig back without first receiving instructions — unrequested returns cannot be processed.

Can I return a wig I've already worn?

The AA WIGS return policy requires the wig to be in its original unaltered condition. This means no lace cut, no glue, no washing, no heat styling, and no bleaching of knots. Worn wigs that have not been altered in these ways may still be eligible — contact support with your specific situation.

How long do I have to request a return?

Returns must be requested within 14 days of delivery. For the exact eligibility window and full terms, refer to the AA WIGS Return Policy page.

Returns Explained — How the AA WIGS Return Process Works

In This Article

Two Guides, Two Jobs
Who Is Eligible
The Return Process — Step by Step
What to Include in Your Request
After You Submit
The Official Policy

Two Guides, Two Jobs

This guide explains how the process works — the steps, what to include, and what to expect after you submit. The companion guide, How to Protect Your Return Options, explains what to do and what to avoid on arrival to keep your options open in the first place.

If you haven't completed the pre-installation inspection yet, start with the First Ten Minutes guide before proceeding with installation.

This is a plain-language explanation, not the legal policy. For the exact eligibility terms, return window, condition requirements, and official process, refer to the AA WIGS Return Policy.

Who Is Eligible

Eligibility depends on three factors: timing, condition, and whether the concern can be documented.

✓ Generally Eligible

Request made within 14 days of delivery
Wig in original unaltered condition
No lace cut, no glue applied
Not washed, heat styled, or chemically treated
Concern documented with clear photographs taken before any alteration
Wrong item delivered (documented against order confirmation)
Damage present on arrival, documented before installation

✗ Generally Not Eligible

Lace has been cut
Glue, tape, or bonding agents applied
Wig washed, conditioned, or product-treated
Knots bleached or lace tinted
Hair plucked, trimmed, or heat styled
Request made after the 14-day window
Concern is within documented normal variation (see Is This Normal?)

These are guidelines based on the policy. For questions about your specific situation, contact AA WIGS support directly before making any alteration.

The Return Process — Step by Step

1

Stop Before Any Alteration

If you've identified a concern, do not cut lace, wash, or make any permanent change before contacting support. Alterations made before a return is assessed significantly affect eligibility.

2

Document the Concern

Photograph the specific concern under natural daylight — near a window, not overhead artificial light. Include: the full wig, a close-up of the issue, and the area under different angles if relevant. Keep the original timestamps on all photos.

3

Contact AA WIGS Support

Reach out through the contact page. In your first message, include: your order number, a description of the concern, and the photographs. The more complete your first message, the faster the response — the support team will not need to ask follow-up questions to begin assessment.

4

Wait for Return Authorization

Do not ship the wig back without receiving a Return Merchandise Authorization (RMA) from AA WIGS first. Wigs returned without authorization cannot be processed. The support team will confirm eligibility and provide return shipping instructions.

5

Ship as Instructed

Follow the exact packaging and carrier instructions provided by support. The wig must be returned in the original packaging where possible — satin bag, presentation box — to protect it during transit. Use a trackable shipping method and retain the tracking number.

6

Resolution

Once the returned unit is received and assessed, the support team will communicate the outcome — refund, exchange, or repair — based on the findings and the terms of the return policy.

What to Include in Your Request

Include all of these in the first message for the fastest resolution:

Your order number
The date of delivery
A clear description of the concern
Whether any alteration has been made (be specific)
Photographs under natural daylight, taken before any alteration
Photographs of the concern area — close-up and full view

After You Submit

The AA WIGS Concierge will review your request and respond with an assessment. Response times vary, but including complete documentation in your first message eliminates the need for back-and-forth and typically results in faster resolution.

While waiting for a response, keep the wig in its original condition and retain all original packaging.

The Official Return Policy

This article is a plain-language guide, not the legal return policy. For the full official terms — including the exact eligibility window, all conditions, and the authoritative process — read the AA WIGS Return Policy.

Returns Explained